[{"data":1,"prerenderedAt":3645},["ShallowReactive",2],{"kb:\u002Fvoip\u002Flondon-ict-phone-windows":3,"kb-listed":1476},{"id":4,"title":5,"body":6,"canonical":1457,"category":1458,"cover":1457,"date":1459,"description":1460,"draft":1461,"extension":1462,"featured":1463,"meta":1464,"navigation":1463,"noindex":1461,"path":1465,"scheduled":1457,"seo":1466,"stem":1469,"tags":1470,"updated":1459,"__hash__":1475},"kb\u002Fvoip\u002Flondon-ict-phone-windows.md","London ICT Phone — set it up on your Windows PC",{"type":7,"value":8,"toc":1415},"minimark",[9,14,18,21,38,42,49,85,92,95,106,112,119,123,126,398,401,405,411,624,635,639,643,660,705,709,719,722,770,774,784,791,798,807,813,817,877,881,925,929,932,952,956,966,980,983,1006,1012,1016,1086,1089,1096,1366,1389,1393,1396],[10,11,13],"h2",{"id":12},"what-london-ict-phone-is","What London ICT Phone is",[15,16,17],"p",{},"London ICT Phone is your work phone, running on your computer instead of on a desk handset.",[15,19,20],{},"It uses the same extension number as your desk phone. People ring you the same way they always have. You answer with a headset, and your computer does the rest.",[22,23,24],"note",{},[15,25,26,27,31,32,37],{},"This guide is for ",[28,29,30],"strong",{},"Windows"," computers. If you want your extension on a mobile instead, see ",[33,34,36],"a",{"href":35},"\u002Fvoip\u002Fsetup-softphone","Using SoftPhone on iPhone & Android",".",[10,39,41],{"id":40},"before-you-start","Before you start",[15,43,44,45,48],{},"You need two things, and both of them arrive in the ",[28,46,47],{},"welcome email from London ICT",":",[50,51,52,70],"field-group",{},[53,54,58],"field",{"name":55,"type":56,":required":57},"The app","download link","true",[15,59,60,61,65,66,69],{},"A link to download London ICT Phone. The file is called ",[62,63,64],"code",{},"LondonICTPhone-x.xx.x-setup.exe",", where ",[62,67,68],{},"x.xx.x"," is the version number.",[53,71,74],{"name":72,"type":73,":required":57},"Your settings file","ZIP attachment",[15,75,76,77,80,81,84],{},"A ",[28,78,79],{},"ZIP"," file attached to the email. Inside it is a small file ending in ",[28,82,83],{},".ini"," that holds your extension number and the details your computer needs to connect. You unzip it and load it into the app in Part 2.",[15,86,87,88,91],{},"Save both of them somewhere you can find again. Your ",[28,89,90],{},"Downloads"," folder is fine.",[15,93,94],{},"The pictures in this guide were taken from one particular version, so the version number you see on screen may be a little different from the one in the pictures. Everything else works the same way.",[96,97,98],"warning",{},[15,99,100,101,105],{},"If you have not had a welcome email from London ICT, stop here and email ",[33,102,104],{"href":103},"mailto:support@londonict.com","support@londonict.com",". Without the settings file the app has nothing to connect to.",[107,108,109],"tip",{},[15,110,111],{},"A headset makes a big difference. A laptop's built-in microphone picks up the sound coming out of the speakers, so the person you are talking to hears themselves echo back.",[15,113,114,115,118],{},"You do ",[28,116,117],{},"not"," need anything else. There is no licence key to type in, no password to remember and no account to create.",[10,120,122],{"id":121},"part-1-put-the-app-on-your-computer","Part 1 — Put the app on your computer",[15,124,125],{},"This takes about two minutes. Windows will ask you a few questions along the way, and all of them are normal.",[127,128,130,135,141,145,160,167,173,181,197,201,211,216,223,227,242,250,255,259,267,272,276,284,289,293,301,308,312,316,324,331,335,343,346,351,355,363,372,376,386,392],"steps",{"level":129},"3",[131,132,134],"h3",{"id":133},"open-the-file-you-downloaded","Open the file you downloaded",[15,136,137,138,140],{},"Open your ",[28,139,90],{}," folder and find the file from your welcome email. Double-click it.",[131,142,144],{"id":143},"windows-asks-whether-you-are-sure","Windows asks whether you are sure",[146,147,149],"screenshots",{"width":148},420,[15,150,151],{},[152,153],"img",{"alt":154,"decoding":155,"height":156,"loading":157,"src":158,"width":159},"Windows asks whether to run the file. It says the publisher could not be verified.","async",344,"lazy","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F01-security-warning.png",466,[15,161,162,163,166],{},"Windows shows this box for programs it has not seen many times before. It says ",[28,164,165],{},"Unknown Publisher",", which sounds alarming but only means the file has not been through a paid certificate process yet.",[15,168,169,170,37],{},"Click ",[28,171,172],{},"Run",[96,174,175],{},[15,176,177,178,180],{},"Only click Run if you got the download link from your own welcome email from London ICT. If the file came from anywhere else, close the box and email ",[33,179,104],{"href":103}," first.",[22,182,183],{},[15,184,185,186,189,190,193,194,37],{},"Some computers show a blue box saying ",[28,187,188],{},"Windows protected your PC"," instead. Click ",[28,191,192],{},"More info",", then ",[28,195,196],{},"Run anyway",[131,198,200],{"id":199},"windows-asks-permission-to-make-changes","Windows asks permission to make changes",[146,202,203],{"width":148},[15,204,205],{},[152,206],{"alt":207,"decoding":155,"height":208,"loading":157,"src":209,"width":210},"Windows asks: do you want to allow this app from an unknown publisher to make changes to your device?",405,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F02-user-account-control.png",456,[15,212,169,213,37],{},[28,214,215],{},"Yes",[22,217,218],{},[15,219,220,221,37],{},"If this box asks you to type an administrator password and you do not have one, your computer is managed by someone else. Send this guide to whoever looks after your computers, or email ",[33,222,104],{"href":103},[131,224,226],{"id":225},"accept-the-licence","Accept the licence",[146,228,230],{"width":229},340,[15,231,232,238],{},[152,233],{"alt":234,"decoding":155,"height":235,"loading":157,"src":236,"width":237},"The licence agreement page, with Next greyed out.",464,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F03-licence.png",598,[152,239],{"alt":240,"decoding":155,"height":235,"loading":157,"src":241,"width":237},"The same page with I accept the agreement selected, and Next now available.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F04-licence-accepted.png",[15,243,169,244,193,247,37],{},[28,245,246],{},"I accept the agreement",[28,248,249],{},"Next",[15,251,252,254],{},[28,253,249],{}," stays greyed out until you choose one of the two circles. If nothing seems to be happening, that is why.",[131,256,258],{"id":257},"choose-where-it-goes","Choose where it goes",[146,260,261],{"width":148},[15,262,263],{},[152,264],{"alt":265,"decoding":155,"height":235,"loading":157,"src":266,"width":237},"The page asking where London ICT Phone should be installed.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F05-where-to-install.png",[15,268,269,270,37],{},"Leave the folder exactly as it is and click ",[28,271,249],{},[131,273,275],{"id":274},"choose-the-start-menu-folder","Choose the Start menu folder",[146,277,278],{"width":148},[15,279,280],{},[152,281],{"alt":282,"decoding":155,"height":235,"loading":157,"src":283,"width":237},"The page asking which Start menu folder to use.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F06-start-menu-folder.png",[15,285,286,287,37],{},"Leave this as it is too, and click ",[28,288,249],{},[131,290,292],{"id":291},"ask-for-a-desktop-shortcut","Ask for a desktop shortcut",[146,294,295],{"width":148},[15,296,297],{},[152,298],{"alt":299,"decoding":155,"height":235,"loading":157,"src":300,"width":237},"The page offering to create a desktop shortcut.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F07-desktop-shortcut.png",[15,302,303,304,307],{},"Leave ",[28,305,306],{},"Create a desktop shortcut"," ticked. It puts an icon on your desktop so the app is easy to find later.",[15,309,169,310,37],{},[28,311,249],{},[131,313,315],{"id":314},"start-the-installation","Start the installation",[146,317,318],{"width":148},[15,319,320],{},[152,321],{"alt":322,"decoding":155,"height":235,"loading":157,"src":323,"width":237},"The summary page listing where the app will go, with an Install button.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F08-ready-to-install.png",[15,325,326,327,330],{},"Check the list, then click ",[28,328,329],{},"Install",". It takes a few seconds.",[131,332,334],{"id":333},"read-the-note-about-source-code","Read the note about source code",[146,336,337],{"width":148},[15,338,339],{},[152,340],{"alt":341,"decoding":155,"height":235,"loading":157,"src":342,"width":237},"A page headed Written Offer - Source Code, explaining that the app is based on free software.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F09-source-code-offer.png",[15,344,345],{},"London ICT Phone is built on a free, open-source phone app called MicroSIP. The licence it uses says we have to tell you that, and tell you how to get the code. That is all this page is doing.",[15,347,348,349,37],{},"You do not need to do anything with it. Click ",[28,350,249],{},[131,352,354],{"id":353},"finish","Finish",[146,356,357],{"width":148},[15,358,359],{},[152,360],{"alt":361,"decoding":155,"height":235,"loading":157,"src":362,"width":237},"The final page of the installer, with Launch London ICT Phone ticked.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F10-finished.png",[15,364,303,365,368,369,371],{},[28,366,367],{},"Launch London ICT Phone"," ticked and click ",[28,370,354],{},". The app opens on its own.",[131,373,375],{"id":374},"let-it-through-the-firewall","Let it through the firewall",[146,377,379],{"width":378},413,[15,380,381],{},[152,382],{"alt":383,"decoding":155,"height":384,"loading":157,"src":385,"width":378},"Windows asks whether to allow public and private networks to access London ICT Phone.",414,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F12-firewall-prompt.png",[15,387,388,389,37],{},"The very first time the app runs, Windows asks whether to let it use the network. Click ",[28,390,391],{},"Allow",[15,393,394,395,37],{},"This is what lets calls reach you. If you click Cancel by mistake, people may not be able to ring you — there is a fix further down under ",[28,396,397],{},"If something goes wrong",[15,399,400],{},"That is the app installed. Now it needs your details.",[10,402,404],{"id":403},"part-2-load-your-settings","Part 2 — Load your settings",[15,406,407,408,410],{},"Remember the ",[28,409,79],{}," file from your welcome email. Your settings file is inside it. You only ever do this once.",[127,412,413,417,423,436,446,452,456,466,477,481,491,501,505,519,524,530,536,544,548,558,561,566,570,580,585,589,598,602,606,614,621],{"level":129},[131,414,416],{"id":415},"unzip-the-file-from-your-welcome-email","Unzip the file from your welcome email",[15,418,419,420,422],{},"Your settings file arrives inside a ",[28,421,79],{}," file, and the app cannot open it while it is still in there. Take it out first.",[15,424,425,426,428,429,432,433,37],{},"Find the attachment in your ",[28,427,90],{}," folder, right-click it, choose ",[28,430,431],{},"Extract All…",", then click ",[28,434,435],{},"Extract",[146,437,439],{"width":438},313,[15,440,441],{},[152,442],{"alt":443,"decoding":155,"height":444,"loading":157,"src":445,"width":438},"The right-click menu, with Extract All near the middle.",486,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F31-extract-menu.png",[15,447,448,449,451],{},"Windows puts the file in a new folder with the same name as the ZIP. The file inside ends in ",[28,450,83],{}," — that is the one you need next.",[131,453,455],{"id":454},"the-app-starts-with-no-account","The app starts with no account",[146,457,459],{"width":458},382,[15,460,461],{},[152,462],{"alt":463,"decoding":155,"height":464,"loading":157,"src":465,"width":458},"London ICT Phone open for the first time. It says No account at the top and Offline in the corner.",620,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F13-no-account.png",[15,467,468,469,472,473,476],{},"It says ",[28,470,471],{},"No account"," and ",[28,474,475],{},"OFFLINE",". That is exactly right for now — it has nothing to connect to yet.",[131,478,480],{"id":479},"open-the-menu","Open the menu",[146,482,484],{"width":483},205,[15,485,486],{},[152,487],{"alt":488,"decoding":155,"height":489,"loading":157,"src":490,"width":483},"The menu, showing Add Account, Settings, Shortcuts, Import Configuration and other items.",302,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F14-menu.png",[15,492,493,494,497,498],{},"Click the ",[28,495,496],{},"☰"," button near the top right of the window, then click ",[28,499,500],{},"Import Configuration…",[131,502,504],{"id":503},"choose-your-settings-file","Choose your settings file",[146,506,507],{"width":229},[15,508,509,515],{},[152,510],{"alt":511,"decoding":155,"height":512,"loading":157,"src":513,"width":514},"A file picker showing the folder with the settings file in it.",533,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F15-choose-file.png",946,[152,516],{"alt":517,"decoding":155,"height":512,"loading":157,"src":518,"width":514},"The same picker with the settings file selected.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F16-file-chosen.png",[15,520,521,522,37],{},"Go to wherever you saved the file from your welcome email. It ends in ",[28,523,83],{},[15,525,526,527,37],{},"Click it once, then click ",[28,528,529],{},"Open",[15,531,532,533,535],{},"The folder in the picture is only an example. Yours will be wherever you saved the file — most likely ",[28,534,90],{},". What matters is that you can see the file and click it.",[107,537,538],{},[15,539,540,541,543],{},"Cannot see your file? This window only lists files ending in ",[62,542,83],{},", so an empty-looking folder usually means the ZIP has not been unzipped yet. Remember the file is in the new folder Windows made, not loose in Downloads.",[131,545,547],{"id":546},"confirm-it-is-the-right-account","Confirm it is the right account",[146,549,551],{"width":550},295,[15,552,553],{},[152,554],{"alt":555,"decoding":155,"height":556,"loading":157,"src":557,"width":550},"A box asking: import this account and make it active? It shows the extension number and the server.",185,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F17-confirm-account.png",[15,559,560],{},"The app shows you what it found: your extension number and the phone system it will connect to.",[15,562,169,563,37],{},[28,564,565],{},"OK",[131,567,569],{"id":568},"say-yes-to-the-rest-of-the-settings","Say yes to the rest of the settings",[146,571,573],{"width":572},355,[15,574,575],{},[152,576],{"alt":577,"decoding":155,"height":578,"loading":157,"src":579,"width":572},"A box asking whether to also import the deployment settings from the file.",152,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F18-deployment-settings.png",[15,581,169,582,584],{},[28,583,215],{},". These are the sound and network settings we have already set up for you.",[131,586,588],{"id":587},"that-is-it","That is it",[146,590,592],{"width":591},220,[15,593,594],{},[152,595],{"alt":596,"decoding":155,"height":578,"loading":157,"src":597,"width":591},"A box saying Configuration imported.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F19-imported.png",[15,599,169,600,37],{},[28,601,565],{},[131,603,605],{"id":604},"check-that-it-says-online","Check that it says Online",[146,607,608],{"width":458},[15,609,610],{},[152,611],{"alt":612,"decoding":155,"height":464,"loading":157,"src":613,"width":458},"London ICT Phone showing the user's name and extension, with ONLINE in green in the corner.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F20-online.png",[15,615,616,617,620],{},"Your name and extension number appear at the top left, and ",[28,618,619],{},"ONLINE"," appears in green at the top right.",[15,622,623],{},"That means you are connected and ready to take calls.",[107,625,626],{},[15,627,628,629,631,632,634],{},"Green ",[28,630,619],{}," is the one thing worth remembering. If it ever says something else, the answer is almost certainly in ",[28,633,397],{}," below.",[10,636,638],{"id":637},"part-3-using-it","Part 3 — Using it",[131,640,642],{"id":641},"making-a-call","Making a call",[146,644,646],{"width":645},270,[15,647,648,652,656],{},[152,649],{"alt":650,"decoding":155,"height":464,"loading":157,"src":651,"width":458},"The number 123 typed into the box, with a green call button below the keypad.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F21-number-typed.png",[152,653],{"alt":654,"decoding":155,"height":464,"loading":157,"src":655,"width":458},"The call in progress, showing RINGING.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F22-ringing.png",[152,657],{"alt":658,"decoding":155,"height":464,"loading":157,"src":659,"width":458},"The call connected, showing CONNECTED and a timer counting up.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F23-connected.png",[661,662,663,674,689,699],"ol",{},[664,665,666,669,670,673],"li",{},[28,667,668],{},"Type the number."," Use your keyboard, or click the buttons on screen. To ring someone in your own organisation, just type their extension — for example ",[62,671,672],{},"1002",". To ring anyone else, type the number the way you would from a normal phone.",[664,675,676,679,680,684,685,688],{},[28,677,678],{},"Press the green button",", or press ",[681,682,683],"kbd",{},"Enter",". It says ",[28,686,687],{},"RINGING"," while their phone rings.",[664,690,691,694,695,698],{},[28,692,693],{},"Talk."," Once they pick up it says ",[28,696,697],{},"CONNECTED"," and a timer starts counting.",[664,700,701,704],{},[28,702,703],{},"Hang up"," with the red button.",[131,706,708],{"id":707},"answering-a-call","Answering a call",[146,710,712],{"width":711},317,[15,713,714],{},[152,715],{"alt":716,"decoding":155,"height":717,"loading":157,"src":718,"width":711},"An incoming call window showing the caller's name and number, with Answer and Decline buttons.",274,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F24-incoming-call.png",[15,720,721],{},"When someone rings you, a window appears with their name and number, and the phone rings out loud.",[723,724,725,738],"table",{},[726,727,728],"thead",{},[729,730,731,735],"tr",{},[732,733,734],"th",{},"You want to",[732,736,737],{},"Do this",[739,740,741,752,762],"tbody",{},[729,742,743,747],{},[744,745,746],"td",{},"Take the call",[744,748,169,749],{},[28,750,751],{},"Answer",[729,753,754,757],{},[744,755,756],{},"Send them away",[744,758,169,759],{},[28,760,761],{},"Decline",[729,763,764,767],{},[744,765,766],{},"Leave it ringing",[744,768,769],{},"Close the window — the call carries on to your voicemail or wherever it normally goes",[131,771,773],{"id":772},"where-the-app-hides","Where the app hides",[146,775,777],{"width":776},199,[15,778,779],{},[152,780],{"alt":781,"decoding":155,"height":782,"loading":157,"src":783,"width":776},"The notification area with the London ICT Phone icon circled.",76,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F25-tray.png",[15,785,786,787,790],{},"Clicking the ",[28,788,789],{},"✕"," does not close London ICT Phone. It tucks it away next to the clock so it can still ring you.",[15,792,793,794,797],{},"To bring it back, look at the bottom right of your screen, near the clock. If you cannot see the icon, click the small ",[28,795,796],{},"^"," arrow to show the hidden ones. Click the London ICT Phone icon.",[15,799,800,801,803,804,37],{},"To close it properly, open the ",[28,802,496],{}," menu and click ",[28,805,806],{},"Exit",[808,809,810],"caution",{},[15,811,812],{},"Once it is properly closed, nobody can ring you until you open it again. Most people leave it running all day and let it sit by the clock.",[131,814,816],{"id":815},"the-buttons-along-the-bottom","The buttons along the bottom",[723,818,819,829],{},[726,820,821],{},[729,822,823,826],{},[732,824,825],{},"Button",[732,827,828],{},"What it does",[739,830,831,841,851,861,869],{},[729,832,833,838],{},[744,834,835],{},[28,836,837],{},"DND",[744,839,840],{},"Do not disturb. Turns away incoming calls while it is switched on.",[729,842,843,848],{},[744,844,845],{},[28,846,847],{},"AA",[744,849,850],{},"Auto answer. Picks up calls by itself. Handy for a test, but leave it off day to day.",[729,852,853,858],{},[744,854,855],{},[28,856,857],{},"CONF",[744,859,860],{},"Conference. Becomes available during a call, to join calls together.",[729,862,863,866],{},[744,864,865],{},"The tape icon",[744,867,868],{},"Rings your voicemail. It lights up when you have a message waiting.",[729,870,871,874],{},[744,872,873],{},"The two sliders",[744,875,876],{},"The top one is how loud you hear people. The bottom one is how loud they hear you.",[131,878,880],{"id":879},"the-three-tabs","The three tabs",[723,882,883,893],{},[726,884,885],{},[729,886,887,890],{},[732,888,889],{},"Tab",[732,891,892],{},"What it shows",[739,894,895,905,915],{},[729,896,897,902],{},[744,898,899],{},[28,900,901],{},"Phone",[744,903,904],{},"The keypad, for making calls.",[729,906,907,912],{},[744,908,909],{},[28,910,911],{},"Logs",[744,913,914],{},"Your recent calls — made, taken and missed.",[729,916,917,922],{},[744,918,919],{},[28,920,921],{},"Contacts",[744,923,924],{},"People you save, so you can ring them without typing the number.",[131,926,928],{"id":927},"speed-dial-buttons","Speed-dial buttons",[15,930,931],{},"If you ring the same people all day, you can give them a button.",[15,933,934,935,803,937,940,941,944,945,948,949,951],{},"Open the ",[28,936,496],{},[28,938,939],{},"Shortcuts",". Give each one a ",[28,942,943],{},"label"," — the name you want on the button — and the ",[28,946,947],{},"number"," to ring. Click ",[28,950,565],{},", and the buttons appear on the main window.",[131,953,955],{"id":954},"sound-settings","Sound settings",[146,957,958],{"width":148},[15,959,960],{},[152,961],{"alt":962,"decoding":155,"height":963,"loading":157,"src":964,"width":965},"The settings window, showing the ring device, speaker and microphone options.",654,"\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F26-settings.png",626,[15,967,934,968,803,970,679,973,976,977,37],{},[28,969,496],{},[28,971,972],{},"Settings",[681,974],{"value":975},"ctrl"," ",[681,978,979],{},"P",[15,981,982],{},"The three boxes at the top are the ones that matter:",[50,984,985,992,999],{},[53,986,989],{"name":987,"type":988},"Ring device","which speakers ring",[15,990,991],{},"Where the ringing sound comes out. Set this to your laptop speakers, so you still hear it when your headset is off your head.",[53,993,996],{"name":994,"type":995},"Speaker","which speakers you hear through",[15,997,998],{},"Where you hear the other person. Set this to your headset.",[53,1000,1003],{"name":1001,"type":1002},"Microphone","which microphone picks you up",[15,1004,1005],{},"Which microphone they hear. Set this to your headset.",[15,1007,169,1008,1011],{},[28,1009,1010],{},"Save"," when you have finished.",[131,1013,1015],{"id":1014},"keyboard-shortcuts","Keyboard shortcuts",[723,1017,1018,1028],{},[726,1019,1020],{},[729,1021,1022,1025],{},[732,1023,1024],{},"Keys",[732,1026,1027],{},"What happens",[739,1029,1030,1041,1053,1065,1077],{},[729,1031,1032,1038],{},[744,1033,1034,976,1036],{},[681,1035],{"value":975},[681,1037,979],{},[744,1039,1040],{},"Open Settings",[729,1042,1043,1050],{},[744,1044,1045,976,1047],{},[681,1046],{"value":975},[681,1048,1049],{},"S",[744,1051,1052],{},"Open Shortcuts, where you set up speed-dial buttons",[729,1054,1055,1062],{},[744,1056,1057,976,1059],{},[681,1058],{"value":975},[681,1060,1061],{},"W",[744,1063,1064],{},"Open the London ICT website",[729,1066,1067,1074],{},[744,1068,1069,976,1071],{},[681,1070],{"value":975},[681,1072,1073],{},"Q",[744,1075,1076],{},"Close London ICT Phone properly",[729,1078,1079,1083],{},[744,1080,1081],{},[681,1082,683],{},[744,1084,1085],{},"Ring the number you have typed",[10,1087,397],{"id":1088},"if-something-goes-wrong",[15,1090,1091,1092,1095],{},"Nearly every problem shows itself in the same place: the words in the ",[28,1093,1094],{},"top right corner"," of the window. Start there.",[1097,1098,1099,1138,1166,1181,1213,1231,1279,1305,1320,1332,1344],"accordion",{},[1100,1101,1103,1109,1112,1115],"accordion-item",{"label":1102},"It says REQUEST TIMEOUT",[15,1104,1105],{},[152,1106],{"alt":1107,"decoding":155,"height":464,"loading":157,"src":1108,"width":458},"The phone showing Request Timeout in the corner.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F27-request-timeout.png",[15,1110,1111],{},"Your computer cannot reach the phone system at all. It is asking, and nothing is answering.",[15,1113,1114],{},"Work through these in order:",[661,1116,1117,1120,1123,1132],{},[664,1118,1119],{},"Open a website in your browser. If nothing loads, your internet is down — fix that first and the phone will sort itself out.",[664,1121,1122],{},"If you are on a work VPN, disconnect it and see whether the phone comes back. Some VPNs block the connection the phone needs.",[664,1124,1125,1126,1128,1129,1131],{},"Restart London ICT Phone: ",[28,1127,496],{}," menu → ",[28,1130,806],{},", then open it again from the desktop icon.",[664,1133,1134,1135,1137],{},"Try a different network — a phone hotspot is a quick test. If it works on the hotspot but not in the office, the office network is blocking it, and ",[33,1136,104],{"href":103}," can tell your network people exactly what to open.",[1100,1139,1141,1147,1150,1153,1163],{"label":1140},"It says INCORRECT PASSWORD",[15,1142,1143],{},[152,1144],{"alt":1145,"decoding":155,"height":464,"loading":157,"src":1146,"width":458},"The phone showing Incorrect Password in the corner.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F28-incorrect-password.png",[15,1148,1149],{},"Your computer reached the phone system, but it would not let it in.",[15,1151,1152],{},"It means the details in your settings file no longer match what the phone system expects. Usually the extension has been rebuilt at our end, or an older settings file has been loaded over the top of a newer one.",[15,1154,1155,1156,1158,1159,1162],{},"Email ",[33,1157,104],{"href":103}," and ask for a fresh settings file, then load it again using ",[28,1160,1161],{},"Part 2"," above.",[15,1164,1165],{},"Please do not try to type a password in yourself. The details are set up for you, and repeated wrong attempts can lock the extension out.",[1100,1167,1169,1172],{"label":1168},"It still says OFFLINE and nothing else",[15,1170,1171],{},"It has not been given any details yet, or the details did not go in.",[15,1173,1174,1175,1177,1178,1180],{},"Look at the top left of the window. If it says ",[28,1176,471],{},", go back to ",[28,1179,1161],{}," and load your settings file.",[1100,1182,1184,1187,1201,1204],{"label":1183},"I cannot hear them, or they cannot hear me",[15,1185,1186],{},"Nine times out of ten this is the wrong device chosen.",[15,1188,1189,1190,1192,1193,1195,1196,472,1198,1200],{},"Open ",[28,1191,496],{}," → ",[28,1194,972],{}," and check ",[28,1197,994],{},[28,1199,1001],{}," are both set to your headset, not to your laptop.",[15,1202,1203],{},"Then check the two sliders at the bottom of the main window are not dragged down to the left, and that your headset is not muted with its own button.",[15,1205,1206,1207,1209,1210,1212],{},"If they can hear you but you cannot hear them, it is the ",[28,1208,994],{}," box. If you can hear them but they cannot hear you, it is the ",[28,1211,1001],{}," box.",[1100,1214,1216,1225,1228],{"label":1215},"I cannot hear it ring",[15,1217,1189,1218,1192,1220,1222,1223,37],{},[28,1219,496],{},[28,1221,972],{}," and look at ",[28,1224,987],{},[15,1226,1227],{},"Set it to your laptop's own speakers rather than your headset. That way you still hear the ring when your headset is sitting on the desk.",[15,1229,1230],{},"Then check your computer's own volume is up and not muted.",[1100,1232,1234,1237,1273],{"label":1233},"Nobody can ring me, and I think I clicked Cancel on the firewall box",[15,1235,1236],{},"Easy to fix.",[661,1238,1239,1248,1253,1258,1268],{},[664,1240,169,1241,1244,1245,37],{},[28,1242,1243],{},"Start"," and type ",[62,1246,1247],{},"firewall",[664,1249,1189,1250,37],{},[28,1251,1252],{},"Windows Defender Firewall",[664,1254,169,1255,37],{},[28,1256,1257],{},"Allow an app or feature through Windows Defender Firewall",[664,1259,169,1260,1263,1264,1267],{},[28,1261,1262],{},"Change settings",", find ",[28,1265,1266],{},"London ICT Phone"," in the list, and tick both boxes next to it.",[664,1269,169,1270,1272],{},[28,1271,565],{},", then restart London ICT Phone.",[15,1274,1275,1276,1278],{},"If London ICT Phone is not in the list at all, close the app, open it again, and the firewall box should come back. Click ",[28,1277,391],{}," this time.",[1100,1280,1282,1285,1294],{"label":1281},"The folder looks empty when I try to choose my settings file",[15,1283,1284],{},"This is the most common stumble, and it has a simple cause.",[15,1286,1287,1288,1290,1291,1293],{},"The window that asks you to choose a file only lists files ending in ",[28,1289,83],{},". Your welcome email sends a ",[28,1292,79],{},", and a ZIP is not a .ini — so until you unzip it, that window shows nothing at all.",[15,1295,1296,1297,1300,1301,1304],{},"Go back to ",[28,1298,1299],{},"Part 2, step 1"," and unzip the file. Then look in the ",[28,1302,1303],{},"new folder"," Windows created, which has the same name as the ZIP. Your settings file is in there.",[1100,1306,1308,1311,1317],{"label":1307},"I cannot find my settings file at all",[15,1309,1310],{},"Go back to the welcome email from London ICT. The ZIP is attached to it.",[15,1312,1313,1314,1316],{},"If you have lost the email, email ",[33,1315,104],{"href":103}," and ask for a new one. Say which extension number you use if you know it.",[15,1318,1319],{},"Do not try to write the file yourself. It is made for you and it will not work if it is typed by hand.",[1100,1321,1323,1326],{"label":1322},"Calls connect but cut off after about thirty seconds",[15,1324,1325],{},"This is a network problem rather than an app problem. Something between you and the phone system — usually a firewall or a router — is closing the connection while the call is still going.",[15,1327,1328,1329,1331],{},"Try the same call on a phone hotspot. If it holds up on the hotspot, the office network is the cause. Email ",[33,1330,104],{"href":103}," — this one needs your network looking at, and we can tell your network people exactly what to change.",[1100,1333,1335,1338],{"label":1334},"Nothing happens when I click the desktop icon",[15,1336,1337],{},"It is probably already running and hiding by the clock.",[15,1339,1340,1341,1343],{},"Look at the bottom right of your screen, click the small ",[28,1342,796],{}," arrow, and see whether the London ICT Phone icon is there. Click it to bring the window back.",[1100,1345,1347,1357,1363],{"label":1346},"I am moving to a new computer",[15,1348,1349,1350,1353,1354,1356],{},"Install the app on the new computer using ",[28,1351,1352],{},"Part 1",", then load the same settings file using ",[28,1355,1161],{},". Nothing is tied to your old machine.",[15,1358,1359,1360,1362],{},"If you no longer have the ZIP from your welcome email, email ",[33,1361,104],{"href":103}," for a new one.",[15,1364,1365],{},"Please do not leave it running on both computers at once. Calls will only ring on one of them, and it may not be the one you are sitting at.",[1367,1368,1370,1373,1381,1384],"collapsible",{"name":1369},"What is actually in the settings file?",[15,1371,1372],{},"Your extension number, the address of the phone system, your display name, and a password that is stored scrambled rather than as plain readable text.",[146,1374,1375],{"width":458},[15,1376,1377],{},[152,1378],{"alt":1379,"decoding":155,"height":464,"loading":157,"src":1380,"width":458},"The account window showing the account name, server, username, domain and display name.","\u002Fkb\u002Fvoip\u002Flondon-ict-phone-windows\u002F29-account-window.png",[15,1382,1383],{},"There is no need to open this window, and changing anything in it will stop your phone working. If something looks wrong, ask us for a new settings file rather than editing it by hand.",[808,1385,1386],{},[15,1387,1388],{},"Please do not forward your settings file to anyone else. It is the key to your extension, and anyone who loads it can make calls that are billed to your organisation.",[10,1390,1392],{"id":1391},"still-stuck","Still stuck?",[15,1394,1395],{},"Our engineers would rather hear from you early than late.",[1397,1398,1399,1407],"card-group",{},[1400,1401,1404],"card",{"icon":1402,"title":1403,"to":103},"i-lucide-mail","Email support",[15,1405,1406],{},"Tell us what the top right corner of the window says, and send a screenshot if you can.",[1400,1408,1412],{"icon":1409,"title":1410,"to":1411},"i-lucide-life-buoy","More VoIP guides","\u002Fvoip",[15,1413,1414],{},"Setting up your mobile, and the rest of our phone system help.",{"title":1416,"searchDepth":1417,"depth":1417,"links":1418},"",3,[1419,1421,1422,1435,1445,1455,1456],{"id":12,"depth":1420,"text":13},2,{"id":40,"depth":1420,"text":41},{"id":121,"depth":1420,"text":122,"children":1423},[1424,1425,1426,1427,1428,1429,1430,1431,1432,1433,1434],{"id":133,"depth":1417,"text":134},{"id":143,"depth":1417,"text":144},{"id":199,"depth":1417,"text":200},{"id":225,"depth":1417,"text":226},{"id":257,"depth":1417,"text":258},{"id":274,"depth":1417,"text":275},{"id":291,"depth":1417,"text":292},{"id":314,"depth":1417,"text":315},{"id":333,"depth":1417,"text":334},{"id":353,"depth":1417,"text":354},{"id":374,"depth":1417,"text":375},{"id":403,"depth":1420,"text":404,"children":1436},[1437,1438,1439,1440,1441,1442,1443,1444],{"id":415,"depth":1417,"text":416},{"id":454,"depth":1417,"text":455},{"id":479,"depth":1417,"text":480},{"id":503,"depth":1417,"text":504},{"id":546,"depth":1417,"text":547},{"id":568,"depth":1417,"text":569},{"id":587,"depth":1417,"text":588},{"id":604,"depth":1417,"text":605},{"id":637,"depth":1420,"text":638,"children":1446},[1447,1448,1449,1450,1451,1452,1453,1454],{"id":641,"depth":1417,"text":642},{"id":707,"depth":1417,"text":708},{"id":772,"depth":1417,"text":773},{"id":815,"depth":1417,"text":816},{"id":879,"depth":1417,"text":880},{"id":927,"depth":1417,"text":928},{"id":954,"depth":1417,"text":955},{"id":1014,"depth":1417,"text":1015},{"id":1088,"depth":1420,"text":397},{"id":1391,"depth":1420,"text":1392},null,"voip","2026-09-01","Install London ICT Phone on Windows, load the settings file from your welcome email, and start making and taking calls. Every step has a picture.",false,"md",true,{},"\u002Fvoip\u002Flondon-ict-phone-windows",{"title":1467,"description":1468},"London ICT Phone for Windows | Install and Setup Guide","A step-by-step picture guide to installing London ICT Phone on a Windows PC, importing your settings file, making calls, and fixing common problems.","voip\u002Flondon-ict-phone-windows",[1471,1472,1473,1474],"london-ict-phone","windows","softphone","setup","MREHoNTezFypKSvK_pP08upIH5dnKdnK1QfYd_o7vbo",[1477,1672,1858,2035,2160,2390,3353],{"id":1478,"title":1479,"body":1480,"canonical":1457,"category":1660,"cover":1457,"date":1457,"description":1661,"draft":1461,"extension":1462,"featured":1461,"meta":1662,"navigation":1463,"noindex":1461,"path":1663,"scheduled":1457,"seo":1664,"stem":1665,"tags":1666,"updated":1670,"__hash__":1671},"kb\u002Fbroadband\u002Ffttc-vs-fttp.md","FTTC vs FTTP — which should you have?",{"type":7,"value":1481,"toc":1654},[1482,1493,1510,1514,1545,1549,1560,1564,1577,1586,1590,1651],[15,1483,1484,1485,1488,1489,1492],{},"The headline: ",[28,1486,1487],{},"FTTP"," is fibre all the way to your office. ",[28,1490,1491],{},"FTTC"," is fibre to the green cabinet on the corner, then copper from there to you. The longer the copper run, the slower it gets.",[1397,1494,1495,1503],{},[1400,1496,1500],{"icon":1497,"title":1498,"to":1499},"Cheaper · widely available","FTTC — up to ~80 \u002F 20 Mbps","#",[15,1501,1502],{},"Realistically half that on lines over 10 years old. Fine for email + Teams.",[1400,1504,1507],{"icon":1505,"title":1506,"to":1499},"Fastest · symmetric","FTTP — up to 1,000 Mbps symmetrical",[15,1508,1509],{},"No copper → near-zero packet loss, much better latency. ~20% more.",[10,1511,1513],{"id":1512},"when-fttp-is-worth-the-upgrade","When FTTP is worth the upgrade",[1515,1516,1517,1524,1531,1538],"ul",{},[664,1518,1519,1520,1523],{},"You make a lot of ",[28,1521,1522],{},"video calls"," (uploads matter — FTTC's upload is the bottleneck).",[664,1525,1526,1527,1530],{},"You're a ",[28,1528,1529],{},"hybrid office"," and people back up to cloud during the day.",[664,1532,1533,1534,1537],{},"You run any kind of ",[28,1535,1536],{},"on-premise server"," that needs reliable inbound traffic.",[664,1539,1540,1541,1544],{},"You're more than ",[28,1542,1543],{},"400 m"," from the green cabinet (FTTC drops off a cliff past that).",[10,1546,1548],{"id":1547},"when-to-stick-with-fttc","When to stick with FTTC",[1515,1550,1551,1554,1557],{},[664,1552,1553],{},"Fewer than 10 staff, mostly browsing email and the web.",[664,1555,1556],{},"No site-to-site VPN.",[664,1558,1559],{},"Already paying for a backup 4G\u002F5G line — FTTP gives less margin to that.",[10,1561,1563],{"id":1562},"how-to-check-whats-available","How to check what's available",[15,1565,1566,1567,1572,1573,1576],{},"Run a check at ",[33,1568,1569],{"href":1569,"rel":1570},"https:\u002F\u002Fwww.openreach.com\u002Ffibre-checker",[1571],"nofollow"," with your postcode and number. If FTTP shows as available, we can typically have it live in ",[28,1574,1575],{},"2–4 weeks"," from order.",[107,1578,1579],{},[15,1580,1581,1582,1585],{},"If FTTP isn't available today, ask Openreach when the ",[28,1583,1584],{},"commercial deployment"," for your postcode is scheduled. The Stop Sell on copper has already started in some areas — you may be forced to FTTP within the year.",[10,1587,1589],{"id":1588},"what-it-costs-rough","What it costs (rough)",[723,1591,1592,1605],{},[726,1593,1594],{},[729,1595,1596,1599,1602],{},[732,1597,1598],{},"Tier",[732,1600,1601],{},"Download \u002F upload",[732,1603,1604],{},"Monthly (ex VAT)",[739,1606,1607,1618,1629,1640],{},[729,1608,1609,1612,1615],{},[744,1610,1611],{},"FTTC 80\u002F20",[744,1613,1614],{},"50–70 \u002F 15–18 Mbps",[744,1616,1617],{},"~£40",[729,1619,1620,1623,1626],{},[744,1621,1622],{},"FTTP 160\u002F30",[744,1624,1625],{},"160 \u002F 30 Mbps",[744,1627,1628],{},"~£55",[729,1630,1631,1634,1637],{},[744,1632,1633],{},"FTTP 500\u002F75",[744,1635,1636],{},"500 \u002F 75 Mbps",[744,1638,1639],{},"~£80",[729,1641,1642,1645,1648],{},[744,1643,1644],{},"FTTP 1000\u002F115",[744,1646,1647],{},"950 \u002F 110 Mbps",[744,1649,1650],{},"~£120",[15,1652,1653],{},"Talk to your account manager before ordering — we can usually get better than retail through the wholesale agreements.",{"title":1416,"searchDepth":1417,"depth":1417,"links":1655},[1656,1657,1658,1659],{"id":1512,"depth":1420,"text":1513},{"id":1547,"depth":1420,"text":1548},{"id":1562,"depth":1420,"text":1563},{"id":1588,"depth":1420,"text":1589},"broadband","Plain English: the differences, the realistic speeds, and when an upgrade is worth the disruption.",{},"\u002Fbroadband\u002Ffttc-vs-fttp",{"title":1479,"description":1661},"broadband\u002Ffttc-vs-fttp",[1667,1668,1660,1669],"fttp","fttc","upgrades","2026-03-15","_XsHHGXxwM9m5B9XX5gtI2upwVNNiz5icnSsOUm0uO0",{"id":1673,"title":1674,"body":1675,"canonical":1457,"category":1846,"cover":1457,"date":1457,"description":1847,"draft":1461,"extension":1462,"featured":1461,"meta":1848,"navigation":1463,"noindex":1461,"path":1849,"scheduled":1457,"seo":1850,"stem":1851,"tags":1852,"updated":1856,"__hash__":1857},"kb\u002Fcloud\u002Fbackup-onedrive-properly.md","Back up your OneDrive properly (no, sync is not backup)",{"type":7,"value":1676,"toc":1841},[1677,1688,1692,1776,1780,1787,1807,1810,1818,1822],[15,1678,1679,1680,1683,1684,1687],{},"People assume \"it's in OneDrive, it's backed up.\" Mostly wrong. ",[28,1681,1682],{},"Sync is replication, not backup"," — if a file is corrupted, ransomware-encrypted or accidentally deleted, the broken version syncs everywhere within seconds. A real backup keeps ",[28,1685,1686],{},"immutable historical copies"," you can roll back to.",[10,1689,1691],{"id":1690},"what-onedrive-does-and-doesnt-give-you","What OneDrive does and doesn't give you",[723,1693,1694,1707],{},[726,1695,1696],{},[729,1697,1698,1701,1704],{},[732,1699,1700],{},"Capability",[732,1702,1703],{},"OneDrive sync",[732,1705,1706],{},"Proper backup",[739,1708,1709,1719,1728,1738,1748,1758,1767],{},[729,1710,1711,1714,1717],{},[744,1712,1713],{},"File available across devices",[744,1715,1716],{},"✓",[744,1718,1716],{},[729,1720,1721,1724,1726],{},[744,1722,1723],{},"Files survive laptop loss",[744,1725,1716],{},[744,1727,1716],{},[729,1729,1730,1733,1736],{},[744,1731,1732],{},"Recover a file you deleted yesterday",[744,1734,1735],{},"✓ (Recycle Bin, 30 days)",[744,1737,1716],{},[729,1739,1740,1743,1746],{},[744,1741,1742],{},"Recover a folder ransomware encrypted last week",[744,1744,1745],{},"partly (Files Restore, 30 days)",[744,1747,1716],{},[729,1749,1750,1753,1756],{},[744,1751,1752],{},"Recover an account compromised then wiped",[744,1754,1755],{},"✗",[744,1757,1716],{},[729,1759,1760,1763,1765],{},[744,1761,1762],{},"Recover from a malicious admin",[744,1764,1755],{},[744,1766,1716],{},[729,1768,1769,1772,1774],{},[744,1770,1771],{},"Recover after 30 days",[744,1773,1755],{},[744,1775,1716],{},[10,1777,1779],{"id":1778},"the-10-minute-fix","The 10-minute fix",[15,1781,1782,1783,1786],{},"For most London ICT customers we set up ",[28,1784,1785],{},"Microsoft 365 Backup"," (Microsoft's own product) or a third-party like Veeam M365 \u002F Datto. Either gives you:",[1515,1788,1789,1795,1801],{},[664,1790,1791,1794],{},[28,1792,1793],{},"Immutable"," copies (Microsoft can't be admin'd into deleting them)",[664,1796,1797,1800],{},[28,1798,1799],{},"Point-in-time restore"," going back at least 1 year",[664,1802,1803,1806],{},[28,1804,1805],{},"Granular"," restore — pick a single file, a folder, a mailbox, or a whole user",[15,1808,1809],{},"Cost is ~£3–£4 per user per month. Worth it the first time anyone clicks the wrong link.",[808,1811,1812],{},[15,1813,1814,1817],{},[28,1815,1816],{},"Sharepoint, Teams chats and OneNote also need backup."," Office staff lose Teams chats far more often than OneDrive files — the OneDrive backup product usually covers Teams too, but check it's enabled.",[10,1819,1821],{"id":1820},"what-to-do-today","What to do today",[661,1823,1824,1831,1834],{},[664,1825,1826,1827],{},"Reply to your account manager asking: ",[1828,1829,1830],"em",{},"\"Is M365 Backup enabled on our tenant?\"",[664,1832,1833],{},"If the answer is no — schedule a 15-minute call to scope it. Configuration is the same day.",[664,1835,1836,1837,1840],{},"While you wait, ",[28,1838,1839],{},"set a quarterly reminder to actually test a restore"," of a real file. Untested backups have a way of not working when you need them.",{"title":1416,"searchDepth":1417,"depth":1417,"links":1842},[1843,1844,1845],{"id":1690,"depth":1420,"text":1691},{"id":1778,"depth":1420,"text":1779},{"id":1820,"depth":1420,"text":1821},"cloud","Why OneDrive sync alone doesn't protect you, and the 10-minute fix.",{},"\u002Fcloud\u002Fbackup-onedrive-properly",{"title":1674,"description":1847},"cloud\u002Fbackup-onedrive-properly",[1853,1854,1855],"onedrive","backup","ransomware","2026-05-15","xht6Zja5-QehL7doyCXZJRaFp3oWcGjN15hANgwoP4g",{"id":1859,"title":1860,"body":1861,"canonical":1457,"category":2023,"cover":1457,"date":1457,"description":2024,"draft":1461,"extension":1462,"featured":1463,"meta":2025,"navigation":1463,"noindex":1461,"path":2026,"scheduled":1457,"seo":2027,"stem":2028,"tags":2029,"updated":2033,"__hash__":2034},"kb\u002Fhardware\u002Fchoosing-business-laptop.md","Choosing a business laptop — what we recommend in 2026",{"type":7,"value":1862,"toc":2015},[1863,1866,1870,1893,1901,1927,1931,1985,1989,1996,2004,2008],[15,1864,1865],{},"The honest answer for most offices: you need fewer specs than the sales rep tells you. Here's what we deploy.",[10,1867,1869],{"id":1868},"the-three-configurations","The three configurations",[1397,1871,1872,1879,1886],{},[1400,1873,1876],{"icon":1874,"title":1875,"to":1499},"Everyday · £700–£900","ThinkPad E14 \u002F Latitude 5450",[15,1877,1878],{},"14\", i5 \u002F Ryzen 5, 16 GB RAM, 512 GB SSD. Email, Teams, web apps, light Excel. Covers 80% of staff.",[1400,1880,1883],{"icon":1881,"title":1882,"to":1499},"Heavy · £1,200–£1,500","ThinkPad T14 \u002F EliteBook 845 G11",[15,1884,1885],{},"14\", i7 \u002F Ryzen 7, 32 GB RAM, 1 TB SSD. Engineering, big Excel models, virtualisation, dev tools.",[1400,1887,1890],{"icon":1888,"title":1889,"to":1499},"Mobile · £1,400+","MacBook Air M4 \u002F X1 Carbon",[15,1891,1892],{},"13–14\", under 1.3 kg, 15-hour battery. Sales, exec, on-the-road. Pay for weight + battery, not speed.",[10,1894,1896,1897,1900],{"id":1895},"what-we-dont-recommend","What we ",[1828,1898,1899],{},"don't"," recommend",[1515,1902,1903,1909,1915,1921],{},[664,1904,1905,1908],{},[28,1906,1907],{},"Consumer-grade Lenovo \u002F HP"," (IdeaPad, Pavilion, Envy). Save £200, lose ProSupport, lose business image, gain plastic.",[664,1910,1911,1914],{},[28,1912,1913],{},"Anything \u003C 16 GB RAM"," in 2026. Teams + Chrome eats 12 GB on a quiet day.",[664,1916,1917,1920],{},[28,1918,1919],{},"Spinning HDDs",". We haven't bought one in 4 years; you shouldn't either.",[664,1922,1923,1926],{},[28,1924,1925],{},"256 GB SSDs",". Fills up before the warranty expires.",[10,1928,1930],{"id":1929},"what-you-should-care-about","What you should care about",[723,1932,1933,1943],{},[726,1934,1935],{},[729,1936,1937,1940],{},[732,1938,1939],{},"Spec",[732,1941,1942],{},"Why it matters",[739,1944,1945,1953,1961,1969,1977],{},[729,1946,1947,1950],{},[744,1948,1949],{},"RAM",[744,1951,1952],{},"The single biggest cause of \"my laptop is slow\" tickets",[729,1954,1955,1958],{},[744,1956,1957],{},"SSD",[744,1959,1960],{},"Read speed = how fast the OS feels",[729,1962,1963,1966],{},[744,1964,1965],{},"Battery",[744,1967,1968],{},"\"All-day\" claims are real on Apple silicon and ARM ThinkPads; vendor-marketing on Intel",[729,1970,1971,1974],{},[744,1972,1973],{},"Warranty",[744,1975,1976],{},"3-year ProSupport \u002F NBD on-site is worth the extra ~£60",[729,1978,1979,1982],{},[744,1980,1981],{},"Repair-ability",[744,1983,1984],{},"Framework laptops are tempting but support is DIY — fine for IT, awkward for sales",[10,1986,1988],{"id":1987},"procurement-not-amazoncouk","Procurement, not amazon.co.uk",[15,1990,1991,1992,1995],{},"We buy direct from Lenovo \u002F Dell \u002F HP at wholesale (typically ",[28,1993,1994],{},"15–22% off list",") and ship to you with the OS pre-imaged. Order through your account manager:",[1400,1997,2001],{"icon":1998,"title":1999,"to":2000},"Procurement","Request a laptop quote","mailto:hello@londonict.com?subject=Laptop%20quote",[15,2002,2003],{},"We respond within 4 business hours with a specced-up quote and ETA.",[10,2005,2007],{"id":2006},"disposal-of-old-kit","Disposal of old kit",[15,2009,2010,2011,2014],{},"We collect, ",[28,2012,2013],{},"certified-wipe to NIST 800-88",", and recycle. You get the certificate of destruction for your records. Free for any customer that buys the replacements through us.",{"title":1416,"searchDepth":1417,"depth":1417,"links":2016},[2017,2018,2020,2021,2022],{"id":1868,"depth":1420,"text":1869},{"id":1895,"depth":1420,"text":2019},"What we don't recommend",{"id":1929,"depth":1420,"text":1930},{"id":1987,"depth":1420,"text":1988},{"id":2006,"depth":1420,"text":2007},"hardware","Three configurations that cover 95% of real London ICT customers, with the trade-offs.",{},"\u002Fhardware\u002Fchoosing-business-laptop",{"title":1860,"description":2024},"hardware\u002Fchoosing-business-laptop",[2030,2031,2032],"laptops","procurement","recommendation","2026-05-18","WJKP-kOfCJv7Xeze2GXRTrT3PouBE-6I8XGLTnewEfk",{"id":2036,"title":2037,"body":2038,"canonical":1457,"category":2148,"cover":1457,"date":1457,"description":2149,"draft":1461,"extension":1462,"featured":1463,"meta":2150,"navigation":1463,"noindex":1461,"path":2151,"scheduled":1457,"seo":2152,"stem":2153,"tags":2154,"updated":2158,"__hash__":2159},"kb\u002Fmicrosoft-365\u002Freset-password.md","Reset your Microsoft password (and what to do if MFA is locked)",{"type":7,"value":2039,"toc":2142},[2040,2043,2047,2059,2064,2068,2071,2080,2084,2087,2103,2108,2112,2119,2130,2135],[15,2041,2042],{},"If you can't sign in, work through these in order — most people are back in within a couple of minutes.",[10,2044,2046],{"id":2045},"_1-self-service-password-reset","1. Self-service password reset",[15,2048,2049,2050,2054,2055,2058],{},"Go to ",[33,2051,2052],{"href":2052,"rel":2053},"https:\u002F\u002Fpasswordreset.microsoftonline.com",[1571],". Enter your work email; Microsoft will send a code to your ",[1828,2056,2057],{},"secondary"," contact (mobile or alternative email). Paste the code, pick a new password, you're done.",[22,2060,2061],{},[15,2062,2063],{},"This only works if your IT team enabled self-service reset and you set up your contact methods previously. For London ICT customers, this is on by default.",[10,2065,2067],{"id":2066},"_2-mfa-prompt-isnt-coming-through","2. MFA prompt isn't coming through",[15,2069,2070],{},"Open the Microsoft Authenticator app on your phone. Pull down to refresh — most \"stuck\" prompts arrive once the app re-syncs.",[107,2072,2073],{},[15,2074,2075,2076,2079],{},"Phone in your hand but no notification? Try ",[28,2077,2078],{},"Number-matching"," — when prompted, the sign-in screen will show a 2-digit number; type it into the Authenticator. This is the new default and works even when push notifications fail.",[10,2081,2083],{"id":2082},"_3-youve-lost-the-device-with-the-authenticator","3. You've lost the device with the Authenticator",[15,2085,2086],{},"You'll need either:",[1515,2088,2089,2096],{},[664,2090,2091,2092,2095],{},"The ",[28,2093,2094],{},"recovery code"," you printed when you first set up MFA",[664,2097,2098,2099,2102],{},"Or to ask us to ",[28,2100,2101],{},"reset MFA"," on your account",[96,2104,2105],{},[15,2106,2107],{},"Don't keep trying — five failed MFA attempts in 5 minutes auto-locks the account for 15 minutes. Open a ticket as soon as you realise the device is gone.",[10,2109,2111],{"id":2110},"_4-account-is-fully-locked","4. Account is fully locked",[15,2113,2114,2115,2118],{},"Ring ",[28,2116,2117],{},"020 8089 6800"," with these details to hand:",[1515,2120,2121,2124,2127],{},[664,2122,2123],{},"Your work email",[664,2125,2126],{},"A photo of your work ID or recent payslip header (we have to verify it's really you)",[664,2128,2129],{},"A callback number we can reach you on",[808,2131,2132],{},[15,2133,2134],{},"We won't reset your password from an email request alone — too easy to spoof. Voice + ID is the bar.",[15,2136,2137,2138,2141],{},"If you get back in, set up at least ",[28,2139,2140],{},"two"," MFA methods (Authenticator + SMS, or Authenticator + recovery codes). Future-you will thank current-you.",{"title":1416,"searchDepth":1417,"depth":1417,"links":2143},[2144,2145,2146,2147],{"id":2045,"depth":1420,"text":2046},{"id":2066,"depth":1420,"text":2067},{"id":2082,"depth":1420,"text":2083},{"id":2110,"depth":1420,"text":2111},"microsoft-365","Four ways to get back in, from quickest to most thorough.",{},"\u002Fmicrosoft-365\u002Freset-password",{"title":2037,"description":2149},"microsoft-365\u002Freset-password",[2155,2156,2157],"password","mfa","sign-in","2026-04-22","P7cEtTH354ZOgcGXHtJdnSh1dchtOj2GvjnueFu_F0E",{"id":2161,"title":2162,"body":2163,"canonical":1457,"category":2379,"cover":1457,"date":1457,"description":2380,"draft":1461,"extension":1462,"featured":1463,"meta":2381,"navigation":1463,"noindex":1461,"path":2382,"scheduled":1457,"seo":2383,"stem":2384,"tags":2385,"updated":2388,"__hash__":2389},"kb\u002Fnetworks\u002Fwifi-slow-one-floor.md","Why is my Wi-Fi slow on one floor only?",{"type":7,"value":2164,"toc":2372},[2165,2172,2176,2179,2241,2247,2251,2254,2281,2296,2299,2319,2323,2326,2352,2361,2365,2368],[15,2166,2167,2168,2171],{},"If everything works fine downstairs but the upstairs office is a coin flip, you almost certainly have a ",[28,2169,2170],{},"coverage"," problem, not a speed one. Here's the 5-minute diagnostic.",[10,2173,2175],{"id":2174},"step-1-measure-where-its-bad","Step 1 — measure where it's bad",[15,2177,2178],{},"Stand where it's slow with your phone or laptop. Open a speed test. Note three numbers:",[723,2180,2181,2197],{},[726,2182,2183],{},[729,2184,2185,2188,2191,2194],{},[732,2186,2187],{},"Metric",[732,2189,2190],{},"Good",[732,2192,2193],{},"Borderline",[732,2195,2196],{},"Bad",[739,2198,2199,2213,2227],{},[729,2200,2201,2204,2207,2210],{},[744,2202,2203],{},"Download",[744,2205,2206],{},"> 50 Mbps",[744,2208,2209],{},"10–50 Mbps",[744,2211,2212],{},"\u003C 10 Mbps",[729,2214,2215,2218,2221,2224],{},[744,2216,2217],{},"Upload",[744,2219,2220],{},"> 10 Mbps",[744,2222,2223],{},"3–10 Mbps",[744,2225,2226],{},"\u003C 3 Mbps",[729,2228,2229,2232,2235,2238],{},[744,2230,2231],{},"Ping to 1.1.1.1",[744,2233,2234],{},"\u003C 20 ms",[744,2236,2237],{},"20–60 ms",[744,2239,2240],{},"> 60 ms",[15,2242,2243,2244,37],{},"Now walk closer to the access point (AP). Repeat. If the numbers jump dramatically as you approach, ",[28,2245,2246],{},"it's coverage",[10,2248,2250],{"id":2249},"step-2-check-signal-strength","Step 2 — check signal strength",[15,2252,2253],{},"On macOS:",[2255,2256,2260],"pre",{"className":2257,"code":2258,"language":2259,"meta":1416,"style":1416},"language-bash shiki shiki-themes material-theme-lighter material-theme-palenight","# Hold ⌥ and click the Wi-Fi icon, or run:\n\u002FSystem\u002FLibrary\u002FPrivateFrameworks\u002FApple80211.framework\u002FVersions\u002FA\u002FResources\u002Fairport -I\n","bash",[62,2261,2262,2271],{"__ignoreMap":1416},[2263,2264,2267],"span",{"class":2265,"line":2266},"line",1,[2263,2268,2270],{"class":2269},"s742E","# Hold ⌥ and click the Wi-Fi icon, or run:\n",[2263,2272,2273,2277],{"class":2265,"line":1420},[2263,2274,2276],{"class":2275},"s2dLm","\u002FSystem\u002FLibrary\u002FPrivateFrameworks\u002FApple80211.framework\u002FVersions\u002FA\u002FResources\u002Fairport",[2263,2278,2280],{"class":2279},"s9-rc"," -I\n",[15,2282,2283,2284,2287,2288,2291,2292,2295],{},"Look at the ",[62,2285,2286],{},"agrCtlRSSI"," value. Anything ",[28,2289,2290],{},"below -70 dBm"," is the source of your trouble. ",[28,2293,2294],{},"-65 to -55 dBm"," is healthy.",[15,2297,2298],{},"On Windows:",[2255,2300,2304],{"className":2301,"code":2302,"language":2303,"meta":1416,"style":1416},"language-powershell shiki shiki-themes material-theme-lighter material-theme-palenight","netsh wlan show interfaces | findstr Signal\n","powershell",[62,2305,2306],{"__ignoreMap":1416},[2263,2307,2308,2312,2316],{"class":2265,"line":2266},[2263,2309,2311],{"class":2310},"sv0dM","netsh wlan show interfaces ",[2263,2313,2315],{"class":2314},"s4Nzc","|",[2263,2317,2318],{"class":2310}," findstr Signal\n",[131,2320,2322],{"id":2321},"step-3-fix-itt","Step 3 — fix itt",[15,2324,2325],{},"In order of effort:",[661,2327,2328,2334,2340,2346],{},[664,2329,2330,2333],{},[28,2331,2332],{},"Move the AP"," to a more central location, away from the metal filing cabinet you put it next to. (We do this on a quarter of customer site visits.)",[664,2335,2336,2339],{},[28,2337,2338],{},"Add a wired AP"," upstairs. Best fix; cleanest performance. Needs an Ethernet run and an AP — your account manager can scope this.",[664,2341,2342,2345],{},[28,2343,2344],{},"Powerline + AP"," — Ethernet over the mains wiring. Works in modern installations; flaky in older buildings with metal junction boxes.",[664,2347,2348,2351],{},[28,2349,2350],{},"Mesh"," — last resort. Cheap and visible-looking, but throughput halves at every \"hop\". Better than nothing for a single dead spot.",[96,2353,2354],{},[15,2355,2356,2357,2360],{},"Avoid Wi-Fi repeaters \u002F extenders. They double your channel usage and ",[1828,2358,2359],{},"reduce"," total throughput. If a sales person at PC World is pushing one, walk away.",[10,2362,2364],{"id":2363},"when-to-call-us","When to call us",[15,2366,2367],{},"If the dBm reading is fine but the speed is still bad — that's not coverage, that's interference, channel congestion or a backhaul issue. Open a ticket and we'll come and do a proper survey.",[2369,2370,2371],"style",{},"html pre.shiki code .s742E, html code.shiki .s742E{--shiki-default:#90A4AE;--shiki-default-font-style:italic;--shiki-dark:#676E95;--shiki-dark-font-style:italic}html pre.shiki code .s2dLm, html code.shiki .s2dLm{--shiki-default:#E2931D;--shiki-dark:#FFCB6B}html pre.shiki code .s9-rc, html code.shiki .s9-rc{--shiki-default:#91B859;--shiki-dark:#C3E88D}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html pre.shiki code .sv0dM, html code.shiki .sv0dM{--shiki-default:#90A4AE;--shiki-dark:#BABED8}html pre.shiki code .s4Nzc, html code.shiki .s4Nzc{--shiki-default:#39ADB5;--shiki-dark:#89DDFF}",{"title":1416,"searchDepth":1417,"depth":1417,"links":2373},[2374,2375,2378],{"id":2174,"depth":1420,"text":2175},{"id":2249,"depth":1420,"text":2250,"children":2376},[2377],{"id":2321,"depth":1417,"text":2322},{"id":2363,"depth":1420,"text":2364},"networks","Nine times out of ten it's coverage, not the broadband. Here's how to confirm and fix 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2},{"id":707,"depth":1417,"text":708},{"id":772,"depth":1417,"text":773},{"id":815,"depth":1417,"text":816},{"id":879,"depth":1417,"text":880},{"id":927,"depth":1417,"text":928},{"id":954,"depth":1417,"text":955},{"id":1014,"depth":1417,"text":1015},{"id":1088,"depth":1420,"text":397},{"id":1391,"depth":1420,"text":1392},{},{"title":1467,"description":1468},[1471,1472,1473,1474],{"id":3354,"title":3355,"body":3356,"canonical":1457,"category":1458,"cover":1457,"date":3634,"description":3635,"draft":1461,"extension":1462,"featured":1463,"meta":3636,"navigation":1463,"noindex":1461,"path":35,"scheduled":1457,"seo":3637,"stem":3640,"tags":3641,"updated":3643,"__hash__":3644},"kb\u002Fvoip\u002Fsetup-softphone.md","Using SoftPhone — set it up on iPhone & Android",{"type":7,"value":3357,"toc":3623},[3358,3362,3365,3369,3374,3620],[10,3359,3361],{"id":3360},"what-is-softphone","What is SoftPhone?",[15,3363,3364],{},"SoftPhone is a mobile application for iOS and Android devices that functions as a virtual phone. It allows you to add a SIP extension to your smartphone, enabling you to make and receive calls using your business line from anywhere. In this document, we will explain how to install, configure, and use this application effectively.",[10,3366,3368],{"id":3367},"step-by-step-guide","Step-by-step guide",[96,3370,3371],{},[15,3372,3373],{},"Please ensure your device is upgraded to the latest version of its operating system before proceeding.",[127,3375,3376,3380,3383,3402,3406,3415,3419,3440,3454,3458,3466,3469,3547,3557,3575,3583,3587,3602,3611,3615],{},[131,3377,3379],{"id":3378},"download-the-application","Download the application",[15,3381,3382],{},"Use the links below to download the application from the app store relevant to your device.",[1397,3384,3385,3394],{},[1400,3386,3391],{"icon":3387,"target":3388,"title":3389,"to":3390},"i-simple-icons-apple","_blank","Apple","https:\u002F\u002Fapps.apple.com\u002Fgb\u002Fapp\u002Fsessiontalk-sip-softphone\u002Fid362501443",[15,3392,3393],{},"Download for Apple devices",[1400,3395,3399],{"icon":3396,"target":3388,"title":3397,"to":3398},"i-simple-icons-google","Android","https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=co.froute.session_chat&pcampaignid=web_share",[15,3400,3401],{},"Download for Android devices",[131,3403,3405],{"id":3404},"open-the-application","Open the application",[15,3407,3408,3409,3411,3412,3414],{},"Once the application has downloaded to your device, locate and open it. You will be asked to grant permission for access to components such as ",[28,3410,921],{}," and the ",[28,3413,1001],{},". Please accept all of these requests to ensure the app functions correctly.",[131,3416,3418],{"id":3417},"open-the-configuration","Open the configuration",[15,3420,3421,3422,3424,3425,3429,3430,3424,3433,3436,3437,37],{},"Once you have opened the application on your mobile, tap the ",[28,3423,972],{}," icon ",[3426,3427],"icon",{"name":3428},"i-lucide-settings"," at the bottom right corner. Then, tap on the ",[28,3431,3432],{},"Information",[3426,3434],{"name":3435},"i-lucide-circle-alert"," next to ",[28,3438,3439],{},"Generic SIP",[146,3441,3442],{},[15,3443,3444,3450],{},[152,3445],{"alt":3446,"decoding":155,"height":3447,"loading":157,"src":3448,"width":3449},"Settings menu",2665,"\u002Fkb\u002Fvoip\u002Fsetup-softphone\u002F001.jpeg",1290,[152,3451],{"alt":3439,"decoding":155,"height":3452,"loading":157,"src":3453,"width":3449},2666,"\u002Fkb\u002Fvoip\u002Fsetup-softphone\u002F002.jpeg",[131,3455,3457],{"id":3456},"enter-the-parameters","Enter the parameters",[15,3459,3460,3461,37],{},"In the section that opens, you will need to enter the parameters received from ",[33,3462,3465],{"href":3463,"rel":3464},"https:\u002F\u002Flondonict.com",[1571],"London ICT",[15,3467,3468],{},"Below is an example of the details you need to enter into the settings:",[2255,3470,3472],{"className":2257,"code":3471,"language":2259,"meta":1416,"style":1416},"\"Account Name\": London ICT\n\"Display Name\": Received via email\n\"UserName\":     Received via email\n\"Password\":     Received via email\n\"Domain\":       Received via email\n",[62,3473,3474,3488,3504,3518,3532],{"__ignoreMap":1416},[2263,3475,3476,3479,3482,3485],{"class":2265,"line":2266},[2263,3477,3478],{"class":2275},"\"Account Name\"",[2263,3480,48],{"class":3481},"sp2xM",[2263,3483,3484],{"class":2279}," London",[2263,3486,3487],{"class":2279}," ICT\n",[2263,3489,3490,3493,3495,3498,3501],{"class":2265,"line":1420},[2263,3491,3492],{"class":2275},"\"Display Name\"",[2263,3494,48],{"class":3481},[2263,3496,3497],{"class":2279}," Received",[2263,3499,3500],{"class":2279}," via",[2263,3502,3503],{"class":2279}," email\n",[2263,3505,3506,3509,3511,3514,3516],{"class":2265,"line":1417},[2263,3507,3508],{"class":2275},"\"UserName\"",[2263,3510,48],{"class":3481},[2263,3512,3513],{"class":2279},"     Received",[2263,3515,3500],{"class":2279},[2263,3517,3503],{"class":2279},[2263,3519,3521,3524,3526,3528,3530],{"class":2265,"line":3520},4,[2263,3522,3523],{"class":2275},"\"Password\"",[2263,3525,48],{"class":3481},[2263,3527,3513],{"class":2279},[2263,3529,3500],{"class":2279},[2263,3531,3503],{"class":2279},[2263,3533,3535,3538,3540,3543,3545],{"class":2265,"line":3534},5,[2263,3536,3537],{"class":2275},"\"Domain\"",[2263,3539,48],{"class":3481},[2263,3541,3542],{"class":2279},"       Received",[2263,3544,3500],{"class":2279},[2263,3546,3503],{"class":2279},[15,3548,3549,3550,3553,3554,37],{},"Once you have entered all the information, tap ",[28,3551,3552],{},"Done"," at the top right corner, and then ensure the account is toggled to ",[28,3555,3556],{},"Enabled",[96,3558,3559,3569],{},[15,3560,3561,3562,3565,3566,37],{},"Make sure that you enter the domain in the exact format shown below, without any ",[28,3563,3564],{},"http"," or ",[28,3567,3568],{},"https",[15,3570,3571,3572],{},"Format: ",[62,3573,3574],{},"pbx\u003CID>.zonect.net:6060",[146,3576,3577],{"width":645},[15,3578,3579],{},[152,3580],{"alt":3581,"decoding":155,"height":3447,"loading":157,"src":3582,"width":3449},"Account settings","\u002Fkb\u002Fvoip\u002Fsetup-softphone\u002F003.jpeg",[131,3584,3586],{"id":3585},"check-the-registration","Check the registration",[15,3588,3589,3590,3593,3594,3597,3598,3601],{},"If everything is set up correctly, tap on the ",[28,3591,3592],{},"Keypad"," icon at the bottom of the application. On this page, you should see the signal icon at the top right corner turn ",[28,3595,3596],{},"green",", indicating it is registered. If it remains ",[28,3599,3600],{},"red",", please check the details you added in the previous step.",[146,3603,3604],{"width":645},[15,3605,3606],{},[152,3607],{"alt":3608,"decoding":155,"height":3609,"loading":157,"src":3610,"width":3449},"Registered — green signal icon on the keypad",2660,"\u002Fkb\u002Fvoip\u002Fsetup-softphone\u002F004.jpeg",[131,3612,3614],{"id":3613},"make-or-receive-calls","Make or receive calls",[15,3616,3617,3618,37],{},"You should now be able to simply make or receive calls by dialling numbers on the keypad. If you still encounter any issues, please get in touch with one of our expert engineers at ",[33,3619,104],{"href":103},[2369,3621,3622],{},"html pre.shiki code .s2dLm, html code.shiki .s2dLm{--shiki-default:#E2931D;--shiki-dark:#FFCB6B}html pre.shiki code .sp2xM, html code.shiki .sp2xM{--shiki-default:#6182B8;--shiki-dark:#82AAFF}html pre.shiki code .s9-rc, html code.shiki .s9-rc{--shiki-default:#91B859;--shiki-dark:#C3E88D}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}",{"title":1416,"searchDepth":1417,"depth":1417,"links":3624},[3625,3626],{"id":3360,"depth":1420,"text":3361},{"id":3367,"depth":1420,"text":3368,"children":3627},[3628,3629,3630,3631,3632,3633],{"id":3378,"depth":1417,"text":3379},{"id":3404,"depth":1417,"text":3405},{"id":3417,"depth":1417,"text":3418},{"id":3456,"depth":1417,"text":3457},{"id":3585,"depth":1417,"text":3586},{"id":3613,"depth":1417,"text":3614},"2026-01-08","How to install, configure and use the SoftPhone app to run your business extension from your mobile.",{},{"title":3638,"description":3639},"Using SoftPhone | Installation & Configuration Guide","A comprehensive guide on how to install, configure, and use the SoftPhone application on iOS and Android to manage your SIP extensions.","voip\u002Fsetup-softphone",[1473,1474,3642],"mobile","2026-05-27","qVs3bYVUHbzXoARCMffDw9srejh7hKI62RxnxH5KsCE",1788273385053]